Dolce Neve is committed to making sure that our customers are satisfied with their purchase. In the event that you are unsatisfied, we want to make it right. If you are looking to make a return or exchange, please view the two options below to begin your return or exchange process. If you do have any further questions about out return policy, please reach out to us at info@dolceneve.com. We’re here to help. 

espresso machines & grinders returns

Returns must be initiated within 30 days of receiving your espresso machine or grinder 

Espresso machines and grinders must be in new/ unused, sellable condition, and in original packaging  

We facilitate the pick-up and return of all espresso machines and grinders. In some cases, we will provide UPS return labels for grinders. 

Return shipping costs will be deducted from the original purchase price for all espresso machines & grinders. 

If returning parts & accessories associated with your espresso machine or grinder order, please contact us at info@dolceneve.com 

Once processed, refunds can take up to a week for your bank to generate in your account 

Outside of warranty related issues, we reserve the right to a 20% restocking fee 

Contact info@dolceneve.com with your return request to initiate a return for all espresso machines and grinders 

parts & accessories returns

Returns must be initiated within 30 days of receiving your parts and accessories order 

Items must be unused and in original packaging in order to receive a full refund 

To initiate a return for parts & accessories orders, please email info@dolceneve.com. 

Once processed, refunds can take up to a week for your bank to generate in your account 

Any used parts and accessories returned will be resent back to the original shipping address 

Contact info@dolceneve.com with your original order number and RMA number if you need a replacement return label for your parts & accessories.