Service & Repair
SERVICE – Dolce Neve staffs highly qualified Beverage Equipment Technicians to provide preventative maintenance and 24/7 emergency phone support to our Northern California customers. We collaborate with a service network for customers outside of our direct service area. We also provide In-House repairs at our Petaluma Service Center. Please call to schedule an appointment or email us at: info@dolceneve.com
PREVENTATIVE MAINTENANCE PROGRAMS – Dolce Neve offers customized Preventative Maintenance and Water Filtration programs to suit your business. Your equipment downtime means lost revenue. Let us help you keep your equipment running smoothly with a Preventative Maintenance Program tailored just for you by emailing info@dolceneve.com
RESPONSE COMMITMENT - Dolce Neve is committed to reducing your equipment downtime with priority response times for customers who have an annual service contract. Please let us know if you are interested in more information about our Service Program. We will respond by email or phone to all emergency service requests within 4 hours and routine service requests within 48 hours. We are currently experiencing unprecedented service demands. The pandemic has caused supply shortages, delays. We will do our best to communicate our current response times. Please know that In-House delays are up to a month and a few weeks for field service.
We are always open to accepting applications. Please view our Career page to view current open positions.
WARRANTY
Our 30 day warranty applies to our service work, parts and travel: we will warranty replaced parts and exchange or repair defective parts with no additional labor or travel charges within 30 days from initial installation.
SERVICE RATES
Regular Service Rate: $125 per hour with one hour minimum per service call, billed in 15 minutes increments after the first hour on-site. After Hours Rate: $187.50 per hour, same minimum applies. Holiday Rate: $250 per hour premium for federally observed holidays with one hour minimum per service call.
Travel: Travel charges for on-site service are $1/mile port to port from our home office in Petaluma as well as a $10 flat rate fuel surcharge. Travel charges and one hour minimum will be waived for return visits due to out-of-stock status of any commonly stocked parts deemed necessary during an initial service visit.
EQUIPMENT ON LOAN
In the event of catastrophic failure of customer owned equipment, Dolce Neve can install a comparable replacement (limited supply) on location while Dolce Neve performs major repairs on customer owned equipment at our in- house repair facility or while replacement equipment is sourced. Equipment on loan will incur an installation and removal charge billed at service rates listed above, as well as a daily rental fee.
