Service & Repair

Service

Dolce Neve staffs qualified beverage equipment technicians across Northern California, with field service, in-house repairs at our Petaluma Service Center, and 24/7 emergency phone support. Outside our direct service area we coordinate through a trusted partner network.

Preventative maintenance programs

Equipment downtime is lost revenue. We build preventative maintenance and water filtration programs around how your operation actually runs, so the equipment works when you need it. Call 877-88-DOLCE (36523) or email info@dolceneve.com.

Service response

Customers on an annual service contract receive priority response. Our targets for all customers:

• Emergency service requests: on the phone with a technician within 4 hours
• Routine service requests: triaged within 48 hours, on site within 5 to 7 business days

Emergencies are worked ahead of routine calls, so a genuine outage does not wait behind scheduled maintenance. If your machine is down, say so when you call and we will treat it that way.

Service rates

• Regular: $155/hr, one hour minimum, billed in 15 minute increments thereafter
• After hours: $232.50/hr
• Holidays: $310/hr, federally observed

Travel is billed separately at current IRS mileage rates.

Equipment on loan

If a machine fails catastrophically we can place a comparable loaner on site while yours is repaired or replaced, which keeps you open. Installation, removal and daily rental fees apply.

Warranty

All service work, parts and travel carry a 30 day warranty. Defective parts are exchanged or repaired within 30 days of installation at no additional labor or travel charge.